Omnissa ONE 2024: A New Chapter for Digital Workspaces
Dallas, Texas – October 1, 2024
Omnissa hosted its Omnissa One event last week in Dallas, Texas, marking a pivotal moment in the company’s journey toward reshaping the digital workspace landscape. Formerly a part of Broadcom, Omnissa has divested and embarked on a new chapter under the ownership of KKR. This newfound independence, as highlighted by CEO Shankar Iyer, presents an opportunity for Omnissa to “truly become a top 10 company” and deliver “the best digital platform ever.” The event provided an overview of the company’s ambitious goals and strategic initiatives; all focused on driving innovation and improving how businesses interact with digital workspace solutions.
A New Era of Independence and Agility
The divestiture from Broadcom has given Omnissa the freedom to grow, innovate, and expand its ecosystem. This independence also makes it easier to do business with clients and partners at every stage—whether buying, using, or receiving support. Their renewed focus on customer experience aims to simplify interactions and build deeper relationships throughout the user journey. This move towards customer intimacy was a recurring theme throughout the event, with an emphasis on understanding customer projects to enhance success.
Shankar Iyer emphasized that Omnissa is now well-positioned to become a significant player in the digital workspace industry. With over 20 years of experience, the company has grown into a $4 billion business with an impressive $1.5 billion ARR, serving more than 26,000 customers globally with a workforce of 4,000 employees. This focus and scale empower the company to deliver high-impact solutions that meet the growing needs of modern IT environments.
Focusing on the Digital Workspace
Omnissa, while still being a large company, is now wholly dedicated to end-user computing, or as they prefer to call it, “digital workspace.” They recognize the growing complexity of IT environments, which are becoming increasingly heterogeneous, creating silos and security gaps. The aim is to drive compliance, enhance security, and ensure customers can leverage the digital workspace seamlessly. They are also investing heavily in alliances, including partnerships with major cloud vendors and a focus on collaborating with security vendors to strengthen their offerings against threats.
Omnissa has also been recognized as a leader in four 2024 IDC MarketScape assessments for Unified Endpoint Management (UEM) software and Client Endpoint Management (CEM). These accolades, including being a leader for the sixth time in UEM software and frontline IoT deployments, reflect the company’s commitment to driving digital workspace innovation. To fully unlock the potential of these innovations, many enterprises are turning to hardware solutions like the TCD 1 Series Thin Client, designed to integrate with advanced UEM platforms seamlessly.
Leveraging AI and New Innovations
AI was a key topic at Omnissa One, with the company aiming to leverage this technology to transform the digital workspace into a self-securing, self-healing, and self-configuring environment. Omnissa’s focus on AI-driven solutions includes innovations such as “Omni AI,” which can analyze environments and suggest conversational troubleshooting steps. Omni AI is designed to accelerate and improve decision-making with capabilities like natural language processing, knowledge search, and data analysis for actionable insights. Omni AI is integrated across UEM, Horizon, Intelligence, and Omnissa Connect consoles.
The evolution of Omnissa AI reflects a journey from providing actionable insights to a fully autonomous workspace where environments can be managed with minimal human input. The roadmap for Omni AI includes phases such as conversational assistance, guided recommendations for optimizations, and the ultimate vision of self-configuring, self-healing, and self-securing workspaces.
Expansion of the Partner Ecosystem
Omnissa is making significant changes to support and grow its partner network. They announced plans to triple the partner team, which will help strengthen alliances and provide better support for partners. Their partner program is also being revamped to offer better value, with new enablement programs under development to ensure partners have the skills and resources they need.
Omnissa’s ecosystem strength was highlighted with partnerships spanning virtual apps and desktops, UEM, security, and digital employee experience (DEX) categories. Notable partners include AWS, NVIDIA, Microsoft, Google, and others, showcasing Omnissa’s commitment to building comprehensive, industry-leading solutions.
A Commitment to Customer Success
A notable aspect of Omnissa’s strategy is its commitment to building customer intimacy. Omnissa wants to become more agile and responsive, helping customers achieve their project goals. Its emphasis is on making the company more accessible to work with at all stages—whether purchasing, implementing, or receiving support—ensuring a seamless experience for clients.
The importance of understanding industry-specific needs was further highlighted, with the healthcare sector as a prime example where Omnissa aims to make a significant impact through specialized digital workspace solutions. Omnissa’s virtual desktop and app virtualization technology is trusted across various industries, including healthcare, public sector, financial services, retail, education, and manufacturing, each requiring tailored solutions for security and productivity.
Modern Architecture and Future Capabilities
Omnissa introduced its modern architecture for UEM, featuring new UEM microservices like Search Hub, Sampling, Command Generation, and Data Transform, which are built for scalability, speed, and new capabilities. This next-generation approach is designed to handle complex workflows and ensure faster resource delivery, thereby enhancing the overall user experience.
Workspace ONE UEM was highlighted as a versatile platform for managing both physical and virtual devices. It supports an extensive range of endpoints, such as PCs, Macs, Linux, mobile devices, rugged IoT devices, thin clients, and more. This comprehensive coverage is intended to simplify lifecycle management across multi-cloud environments, including vSphere, Azure, and AWS EC2.
Leveraging AI to Drive Business Continuity
Omnissa’s AI-driven initiatives also support business continuity by accelerating awareness, monitoring performance, and providing guided remediation workflows for impacted devices. Omnissa’s focus on self-service and IT Service Management (ITSM) integration aims to help IT teams stay agile and minimize downtime while maintaining high levels of security and compliance.
Strengthening Security with Strategic Partnerships
Security remains a key focus, and Omnissa is partnering with major industry players to build robust solutions. Their partnership with NVIDIA on vGPU (virtual Graphics Processing Unit) integration is an example of how they plan to provide more robust, scalable solutions for customers requiring advanced capabilities in graphics-intensive workloads.
Looking Forward
Omnissa’s journey under KKR represents a new beginning—one where agility, innovation, and collaboration are front and center. The company’s focus on building a self-securing, self-healing, and self-configuring digital workspace platform is still in its early stages, but clients have already adopted elements of it. By simplifying how businesses interact with their digital solutions and enhancing security and AI capabilities, Omnissa aims to redefine the digital workspace, bringing it in line with the evolving needs of modern IT environments.
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